“I sent photos to customer service of the damaged box and void sticker and they insisted that this was not their mistake and that it got damaged in transit. In reality the shipping box was just fine with no damage so this product was shipped from Bellami in this open/damaged state. The only solution i was offered was to return it and that they would ship a new one out. Under normal circumstances this would have been acceptable but I informed customer service that i am 9 months pregnant and prefer not to have to run around and would be willing to risk keeping the opened/damaged box if they could give me some kind of discount for keeping an opened/damaged product but they did not agree. Overall, I’d say this company is terrible to deal with and makes no exceptions even when it is clearly their mistake.”
“I love it, it's very good quality, the only drawback is the amount of hair, it has very little hair, I couldn't use it because I needed 2 lines, even though I have little hair, I couldn't use it because I needed it to look natural. .”
“I love the color match and really used to love Bellami. Unfortunately I feel like the two previous sets I have received have had less and less volume. The extensions literally look like strings of hair when I add them.”
“I’ve purchase from Bellami before and was very satisfied with my hair. This time around I feel like I was not given the same quality. This time around I decided to try out the new silk seam line and ordered the 18inch hair. I was happy with the quality of hair but I’m highly disappointed in the fact that I only got 5 wefts! It’s almost impossible to hide my actual hair when applying the extensions due to the lack of options I have. Only 5 wefts? Last time I ordered from them I received around 10 wefts and now i got half and for $200? I find it insane. The sad thing is I’m stuck with them now bc I opened the box. I think the silk seam weft is good and slim but I don’t think the amount of wefts given should have changed. I paid extra for this style and feel I was robbed”
“I like the new silk seam option because it’s a bit more comfortable when wearing but when I decided to curl these extensions some parts of the hair melted. It left a plastic film on my straightener/curler. Upon contacting customer service all they told me was that I needed to wash them in order for the hair to not melt when using heat because apparently they used some type of chemical that needs to washed off over time. Not purchasing hair extensions from them ever again, it seems as if they’re using partially synthetic hair and partially real hair, but for the price they’re selling these extensions for I was really expecting better quality.”
