Hey Mark, route is an optional protection plan that can be opted out of during checkout. The cost covers any need for refunds or replacement provided there are any issues with your order during transit. This is done via Route, and the money you spend is give to Route for the protection. It is not an additional charge we make, it is an optional protection. Sorry for the confusion you experienced. Let us know if there is anything we can do for you.
Thank you so much for your fantastic review, Christy! We're delighted to know that our service met your expectations with accuracy and timeliness. Your satisfaction means everything to us, and we look forward to serving you again in the future!
