“I like the name necklace but I did find that it did turn to the side of my neck a little and I was constantly checking and placing it back to the middle. Overall very nice .”
Hi there,
Thank you for your feedback, and we're pleased to hear that you like the name necklace. We understand your concern about it occasionally turning to the side, and we appreciate you bringing this to our attention. We value your input as it helps us to improve our products.
If you have further concerns, please don't hesitate to reach out to our customer service team.
Kind regards,
Lyn
Hi Bobbie!
Thank you for taking the time to leave us a positive review.
We hope your daughter enjoys your Christmas gift.
We are looking forward to seeing you shopping with us soon.
Best regards,
Jay
“Purchased this for my daughter’s birthday and have to say it was bigger and lovelier in person. So happy with our choice and the quality is lovely.”
Hi Suze,
Thank you for your five-star review for this product. We're glad that you love it!
We hope to serve you again in the future!
Kind regards,
Lyn
Hi Sharon,
We are so happy to hear you loved your order.
Thank you so much for the review and we hope to shop with you again soon!
Kind regards,
Pamela
“Necklace is beautiful once we received it that was. I ordered it back in April, for my daughters 21st, and it took 2 months before I was told the original necklace I ordered was out of stock. It then took about another month before my daughter actually received the necklace. Not the best customer sercvice I'm afraid. It would have been nice to be kept up to date with what was happening, especially considering I had paid for the necklace back in April. Anyway I have it now. Might just make me a bit more wary next time I want to order something online from you.”
Good afternoon,
Thanks for sharing your experience with us.
We are so sorry to here that you have waited so long to receive the necklace.
It will take 8 weeks to make a personalised necklace/jewellery, however sometimes dur to unforeseen delays, it might take longer to be shipped out to the customer.
We will pass the feedback to the relevant department, and we will make sure to another customer doesn't have this experience.
Regards,
Customer service team
