Hi Katrina,
We sincerely apologize for the inconvenience you experienced with your recent purchase. Our team strives to ensure that all products are delivered in perfect condition, and we deeply regret that this was not the case for your order. Your feedback is invaluable to us, and we have taken steps to address the issue to prevent similar occurrences in the future.
If you would like to discuss further or require any assistance with reordering, please don't hesitate to reach out to our customer service team.
Kind Regards,
Jay
