“I purchased the pearl charm for my daughter online and received prompt delivery. Unfortunately after less than a month of wearing the charm, the pearl broke from its fixing and is lost!!
Disappointed with the quality of this item”
Hi Emma,
We sincerely apologize for the disappointment caused by the quality issue with the pearl charm you purchased for your daughter. This is certainly not the experience we intend for our customers, and we understand the frustration.
Please reach out to our customer service team with your order details so that we can address this matter promptly. We are committed to finding a solution, whether it be a replacement or another suitable resolution, to ensure your satisfaction.
Kind regards,
Lyn
