“I gave it to my daughter as a gift and it kept coming off so she took it back and got a refund as she was told to wear it on her other wrist what an idiot person you have working there won’t be go back ever”
“Very disappointing as bracelet fell off my wrist 3 times in 2 hours on first wear. Lucky I was sitting in my car most of the time and noticed. Then tried to return bracelet to a store but not possible as it was an online purchase. Just an inconvenience now.”
Hi Cousens,
We're so sorry about what happened with your bracelet and the bad experience you had with our store.
Our customers have the option to receive a refund or exchange an item (within the timeframe) at any of our stores, may it be an online order or in store. We sincerely apologize for their decision to decline. This is not in accordance with our standard practices. Kindly revisit our store at your convenience, and if the issue persists, please contact our Head office-customer service for further assistance.
Kind regards,
Lyn
Hi Alicia,
Thank you kindly for giving us a review and for choosing Bevilles in gifting a precious friend.
Thank you again for shopping with us!
Kind regards,
Lyn
“After wearing once it came undone … toggle slipped through 4 times !! 5th time we didn’t find the bracelet !
Absolutely shocking quality for the toggle to come out so easily !”
Hi Jennifer,
Thank you for taking the time to share your experience with us. We are sorry that it was not a positive one.
Your feedback is valuable to us as it helps us improve the way we do business. If you'd like to provide further details or speak to a member of our customer service team please email customerservice@bevilles.com.au and we can assist you further.
Kind regards,
Bevilles Jewellers
