“I purchased two of these pearl necklace sets for my bridesmaids and when they arrived they were absolutely hideous and looked nothing like the pictures on the website. I understand that some will have small imperfections but almost every pearl was oddly shaped. They looked extremely cheap and nasty. I took them in the Bevilles Bankstown store to ask for a refund as the quality was sub-par, they also looked nothing like the instore pearl set. I was also asked if I was sure they had come from Bevilles.... they refused to give me a refund as I had purchased with PayPal and told me that I had to return them through headoffice which is didn't say at the time or purchasing or on the bottom of the online order receipt. The cranky older woman was rude and customer service didn't care. Absolutely horrible customer service and product. AVOID!!!!”
Hi Innika,
Thank you for sharing your feedback with us. Once again, we sincerely apologize for any inconvenience caused by the quality of the items not meeting your expectations and for the confusion regarding the refund process. We're also deeply sorry to hear about your experience in store. Please know that we value your feedback and take it seriously.
This has been dealt with internally to ensure that similar issues are addressed and prevented. Regarding your refund, we apologize for any miscommunication regarding the return process and will work to make the return process as seamless as possible for you in the future.
Feel free to contact our customer service directly should you need further assistance.
Warm regards,
Nona
Hi Terri,
We are so happy we were able to be a part of that happy smile!
Hope you had a great Christmas/ New Year and we hope to see you shopping with us again in 2023!
Kind regards,
Zerina
