Evo Sensor (Replacement) Reviews

2.8 Rating 4 Reviews

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Innovate with data and machine learning to deliver accurate activity and wellness tracking wearables to enable people to make impactful decisions about their health so they can perform, recover, and sleep better.

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“Love it for sleep tracking.”

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Posted 1 year ago

“2 Stars for Customer Service This customer service experience was not good and I have noticed a downward trend in customer service over the last 2 or so years. I had to babysit the entire process: - triage, troubleshooting finally ending in a replacement Evo (my suggestions) - Reminded CS to send mailing label - Remind CS to to see if they received my broken Evo - CS sent my replacement to the wrong address. That being said: I like Biostrap. The Evo is a nice enhancement to the original wrist sensor, however, I don't think it is as durable and definitely shouldn't be worn in water. I am a longtime Biostrap user and the company is awesome about replacements and warranties., the product is great. The app is pretty well thought out (with the exception of the Exercise Programs, Routines and Library should be nested) but customer service has gone down hill the point that I browsed other options.”

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Posted 2 years ago

“t is not working consistently, I have now lost sleep recording 3 times in March.”

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Posted 3 years ago

“Received my replacement sensor (still no strap as promised) and it was relatively stable for 5-6 days. For the last several days it would not sync, causing me to lose multiple days of sleep/ activity data. Finally got it to sync after trying all the usual resolutions- phone restart, app reload, BT cycling etc.”

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Posted 3 years ago