“The advertisement stated that it's built in the USA. So I was all on board with that. But after receiving it the bolts and nuts were loose in the box. Which had scratched some of the paint off. Oh well birds don't care about that, right. Next I was missing a piece that held me up from completing it. After 4 calls a very sweet lady got me the part I needed sent out. In about 5 days I get the part. I'm ready to get this project assembled and ready for my purple Martin's. But after it's all together I'm finding the the dividers on the porch don't lock in the slots as they should and even a small breeze moves them around and somewhat covers the opening to the besting area. So I have to figure out a way to keep them from moving but yet be able to use them when needed.
Overall for what you pay for this unit I was more than a little let down by the lack of quality in its design and its overall fit and finish. I hate to have to say this since there aren't many things still made in America these days.”
Thank you for taking the time to share your thoughts on our product. We value all feedback, including constructive criticism, as it helps us improve and provide a better experience for our customers. We're sorry to hear that you had a negative experience with our product, and we genuinely appreciate your honesty.
Our goal is to ensure that every customer has a positive experience with our products, and we take your feedback seriously. Rest assured, we will do our best to investigate the matter and make any necessary improvements to prevent similar issues in the future.
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Thank you,
The Birds Choice Team
