Thank you so much for your feedback.
I am so sorry to hear that the biscuits didn't taste as they should. This is so disappointing to hear!
A member of our customer services team will be in touch with you shortly regarding this.
Thank you and Kindest Regards, Biscuiteers x
“This was ordered by me for friend Tara and she loved it! I received a 'snow dome' gift and only prob is it's too nice to eat! Scoffed the Merry Christmas one early hours Christmas day .... when checking to see if Santa had been but liking looking at other 2 too much to eat them. Have you started selling your vegan/gluten free range yet??”
“The cake delivered to Jean Smith arrived on her birthday and she was delighted with it. However, the one ordered the following day for Pat Terry whose birthday was on 5th January has not yet been delivered. Very disappointing. Thelma Brooks.”
Hey there,
I'm so sorry for the delay in delivery from royal mail!
Unfortunately Royal Mail are experiencing a high amount of parcels that they are having to deliver and pass through the system and are working with reduced staffing, which is causing a few delays. This can be longer during peak periods such as Lockdowns or Christmas.
Again I'm very sorry for the delay.
Warm Regards ,
Biscuiteers
“First time purchase , delivery great as was the presentation and packaging unfortunately the receiver was disappointed with the taste as it tasted stale.
I was a bit disappointed too as I think the concept is great and during these times we are living in at the moment I would have used again”
Thank you so much for your feedback.
I am so sorry to hear that the biscuits didn't taste as they should. This is so disappointing to hear!
A member of our customer services team will be in touch with you shortly regarding this.
Thank you and Kindest Regards, Biscuiteers x
