“Cute biscuit but it arrived slightly smudged (not what you expect from a £12 biscuit) and 5 days later than it said it would, so the effect of the birthday biscuit was lost. Won't be ordering again.”
Hi Stephanie,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delivery and the items arriving smudged. We will pass this onto our production team so that they can look into this.
Thank you and Kindest Regards, Biscuiteers x
“Haven’t tasted it as it was a present. Saw a photo and it looked lovely, beautifully decorated (although smaller than I imagined - the website does specify the size though!). The present went down a charm!
Wish it was marginally cheaper due to size but otherwise very happy.”
Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we can see it was delivered and we hope it was enjoyed once received. Thank you and Kindest Regards, Biscuiteers x
“Super cute and yummy. Our six year old loves your biscuits and this green birthday cake wishing him a happy 6th birthday will go down a treat. Thanks so much for delivering in time especially during so close to Christmas and during the pandemic. Much appreciated.”
Hi Hilary,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we can see it was delivered and we hope it is enjoyed once received.
Thank you and Kindest Regards, Biscuiteers x
“Sadly my biscuit arrived very late, despite having ordered it in plenty of time. First time this has happened with you so I will continue to order as your biscuits are really lovely”
“My son was delighted with his personalised biscuit and cocktail. Arrived on his birthday. Fabulous service, kept me up to date with delivery and arrival time Xx”
Hi Beverley, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
