“I am unable to rate this as it still has not arrived. I appreciate that Royal Mail is struggling but the item was dispatched 5 days ago. As it was a birthday gift it will be irrelevant when it arrives, and possibly stale.”
Hi Sali,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this.
Thank you and Kindest Regards, Biscuiteers x
Hi Julie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail are experiencing severe delays but we hope it is enjoyed once received. Thank you and Kindest Regards, Biscuiteers x
“I cant fault the product, my sister loved it and biscuits I have received previously have been so beautiful. Arrived perfectly. However, Im guessing they don't use first class, so there are delays. I would suggest arranging for arrival at least 5 days in advance of the chosen date. That was our only disappointment and of course Royal Mail are to blame, even though everything else we sent by Royal Mail (first class) arrived on time.”
Hey,
Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team.
I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience.
A member of our team will be in contact with you to resolve this.
Biscuiteers xx
