“When I give these to people they are torn between looking at them and eating them. Of course they give in to temptation eventually after feasting their eyes for a couple of days.”
“I'd love to properly review this biscuit which was a gift for a special birthday and im sure it will be lovely when it arrives (if very late)but unfortunately it has not arrived yet despite being due for delivery on 1st December. I have been in touch with customer services who have advised that deliveries can take up to 7 working days currently due to Royal mail delays which would be understandable however this was not clear when I placed the order for next day delivery (it only states delivery dates can not be guaranteed) there is no mention of a possible 7 day wait, I would find a few days wait reasonable unless otherwise stated for a product offering next day delivery, particularly with something that is clearly intended as a birthday gift.”
Hi Lianne,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this.
Thank you and Kindest Regards, Biscuiteers x
“Still not delivered a week after scheduled delivery. If you know that Royal Mail delivery is taking 5-7 days because of Covid/Christmas then why send out the biscuits the day before they are due to be delivered???”
Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
“Reason for poor review owing to delivery, not biscuit. Given it was ordered 6 days ahead of date I wanted it delivering - it arrives 2 days late. Why it isn't posted with that notice 1 day ahead instead of the day before, I don't understand. If its date specific, don't bother”
Hi Gillian,
Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed once it was received.
Thank you and Kindest Regards, Biscuiteers x
