personalised pink birthday cake letterbox biscuit Reviews

4.6 Rating 873 Reviews

The design
Happy birthday to you, Happy birthday to you. This cake is a biscuit, Which we hand-iced for you! Just let us know your personalised message and we'll ice it onto the biscuit!
Recommended for...
- The birthday girl who has everything
Gifting information
- Single hand-iced biscuit
- Presented in our famous hand-illustrated gift boxes
- Add a FREE message card at checkout
- Securely packaged to keep them safe in the post, and posted through the letterbox
A bit about our chocolate biscuits
Our biscuits are our own unique recipe, based upon traditional twice baked English style biscuits. Its texture is somwhere between the snap of a gingerbread and the crumble of a shortbread. Our chocolate bake uses rich cocoa powder to give a luxurious, chocolatey taste.

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Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Rita Humphries

Verified Reviewer

“Very disappointed that the revised personal message was NOT as asked for. The revised writing request was noted by you in a reply Product is good but message not passed on unsatisfactory outcome”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback. I am so sorry to hear that your free gift message was not included. This is really disappointing to hear and isn't the kind of experience we want our customers to have. A member of our Biscuit Happiness team will be in contact with you shortly to discuss this further. Thank you and Kindest Regards, Biscuiteers

Posted 3 years ago

Jennifer Gill

Verified Reviewer

“Biscuit was as expected but once again delivery two days after I ordered it for so the surprise was spoiled.”

Helpful Report

Posted 3 years ago

Hey Jennifer, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team. I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience. Biscuiteers xx

Posted 3 years ago

Christine Bailey

Verified Reviewer

“Really upset. Biscuit did not arrive in time for my sisters birthday so surprise ruined.”

Helpful Report

Posted 3 years ago

Hi Christine, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

Kirby-Lee Staltari

Verified Reviewer

“Absolutely fabulous service. Really lovely iced biscuits with beautiful hand piped personalisation”

Helpful Report

Posted 3 years ago

“It would have been so much better if this biscuit for a 70th birthday, had actually been delivered the day before the birthday as requested and not 4 days after the birthday!! How you you can expect Royal mail to deliver on time when you don't even post until after the arranged delivery date, they're not miracle workers. Maybe you should just sort your company out and stop blaming royal mail.”

Helpful Report

Posted 3 years ago

Hi Dee, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

Melissa Evans

Verified Reviewer

“I wish I could write a review on the birthday biscuit but it still hasn’t arrived to the birthday girl!! It was ordered on 15th December in time to arrive for my best friends birthday on the 18th December and still nothing has come. I tried to chase It up on the live chat on the 21st December but received a very blunt and generic message then they left the chat. I will be seeking a refund!”

Helpful Report

Posted 3 years ago

Hi Melissa, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Was gratefully received by the recipient. Special delivery arrived promptly.”

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Posted 3 years ago

“I usually buy my friend a cake for her birthday but as we couldn't meet I was unable to do so. Instead I thought of your biscuit cakes and she was absolutely taken aback that she had received such a lovely item for her birthday. Many thanks.”

Helpful Report

Posted 3 years ago