“I had two separate orders. The first arrived and three out of four items were correct but the fourth was a totally different material. I was asked to send a foto of the problem which I did. I called two days later inquiring about my order and was told they didn't have the foto. (I returned it to the same address from which the request was sent} I sent another foto which was received. In all it took a month from the original order to a resolution. The second part of my order was packed inadequately and was damaged in transit. It was also missing a crucial piece. A foto was requested and sent. A couple of weeks later the missing piece and one damaged piece were received. One damaged piece was not sent and two unwanted pieces were also included. I glued the broken end cap back together as I didn't want to go through the hassle anymore. Good product but customer service needs work. Hello, management.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Mark, we truly appreciate meaningful comments such as these. I'm really sorry for the inconvenience you faced and we'll be sure to improve this process to make it easier during situations such as this. Thank you for being a great Blindster customer.

Posted 6 years ago

“I had two separate orders. The first arrived and three out of four items were correct but the fourth was a totally different material. I was asked to send a foto of the problem which I did. I called two days later inquiring about my order and was told they didn't have the foto. (I returned it to the same address from which the request was sent} I sent another foto which was received. In all it took a month from the original order to a resolution. The second part of my order was packed inadequately and was damaged in transit. It was also missing a crucial piece. A foto was requested and sent. A couple of weeks later the missing piece and one damaged piece were received. One damaged piece was not sent and two unwanted pieces were also included. I glued the broken end cap back together as I didn't want to go through the hassle anymore. Good product but customer service needs work. Hello, management.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Mark, we truly appreciate meaningful comments such as these. I'm really sorry for the inconvenience you faced and we'll be sure to improve this process to make it easier during situations such as this. Thank you for being a great Blindster customer.

Posted 6 years ago

“these blinds were exactly what we were looking for to cover a sliding glass door in our bedroom. we did not want obtrusive vertical blinds or curtains, these give a clean look while providing the privacy we also would like to have on occassion.”

Helpful Report

Posted 6 years ago

Great to hear, Nicole! Thanks for choosing Blindster!

Posted 6 years ago

“Absolutely love the blinds and ease of installation if they would have SENT the right brackets for installation. Wrong size brackets and wrong clip for the bottom. They did send out correct brackets now after i installed the wrong ones and kind of wrecked my wood so wasn't happy about that but overall love the blinds.”

Helpful Report

Posted 6 years ago

I am very sorry about that Jan. We will make sure nothing like this happens in the future and thank you for letting us know.

Posted 6 years ago

“I mistakenly thought it would use a track on the sides and bottom to better seal and stop light. It has made my bedroom much darker. Now that I've installed it I think I should have gotten one that goes across the entire window, especially to reduce the light at the bottom.”

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Posted 6 years ago

Thanks for the feedback Donald, we truly appreciate meaningful comments such as these. Thank you for being a great Blindster customer.

Posted 6 years ago

“We had two blind companies come to our house and provide us quotes for the blinds we were replacing in our bedroom. One was $1200 and the other over $2000. I researched blindster.com after hearing them advertise regularly on the Rush Limbaugh radio program. Requested some samples that looked just like the blinds shown to us from other companies. Researched the price at Blindster.com and it came in at $349 with a 10 year warranty. They were easy to install, look great, work perfectly and saved us a lot of money.”

Helpful Report

Posted 6 years ago

We are very happy to hear this, Daniel! Thanks for shopping with Blindster!

Posted 6 years ago

“Went well. Just as you say without any problems on my end.”

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Posted 6 years ago

We are very happy to hear this, Michael! Thanks for shopping with Blindster!

Posted 6 years ago

“Every order I received has been exactly what I ordered. Wrong part sent this time with blind, but replacement came within a few days.”

Helpful Report

Posted 6 years ago

Glad we could help you out, Karyn. Thank you for choosing Blindster!

Posted 6 years ago

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