Dear Virginica,
I hope this message finds you well. I've noticed that you recently left a 1-star review without providing a comment, and I'm reaching out to address any concerns you might have regarding your order.
I understand that the delay in receiving your order can be frustrating. Your order includes capsules that are currently on preorder, and as a result, you haven't received your tincture yet. We ship mixed orders as one, which is communicated on our product page.
We sincerely apologize for any inconvenience this may have caused. Our team is working diligently to expedite the shipping process so that you can enjoy both your capsules and tincture as soon as possible.
We're hopeful that once you receive and have the opportunity to try your tincture, you'll find it meets your expectations and reflects the quality we strive for. Once you've had this chance, we would greatly appreciate it if you could consider sharing your experience with the tincture in a new review.
Your satisfaction is very important to us, and we're here to assist with any further questions or concerns you might have. Please don't hesitate to reach out.
All the best, Sarah
Dear Sue,
I hope this message finds you well. We noticed that you've recently left a 1-star review without a comment, and we'd like to address any concerns you may have regarding your order.
We understand that the delay in receiving your preorder might be disappointing. Your order, as indicated on the product page at the time of purchase, is part of a batch that is currently on preorder. We acknowledge that there have been unexpected delays in the dispatch of these orders, and we've made it a priority to communicate these updates frequently to all our affected customers, including yourself.
We deeply apologize for any inconvenience this delay may have caused you. Our team is diligently working to expedite the shipping process to ensure that your order is dispatched to you as soon as possible. We truly appreciate your patience and understanding during this time.
Once you receive your product and have the opportunity to try it, we're hopeful that it will meet your expectations and that you'll consider sharing your experience in a new review. We believe in the quality and benefits of our products, and we're eager for you to experience them firsthand.
Your feedback is incredibly important to us, and we're here to assist with any further questions or concerns you may have. Please feel free to reach out at any time.
All the best, Sarah
Dear Oceola,
I noticed your recent review and wanted to reach out directly. It seems there might be some disappointment on your end, possibly due to the wait for your preorder. Preordering does mean waiting a bit longer than usual, a detail we tried to make clear from the start. However, the curveballs in timing weren’t something we anticipated to this extent.
I’m really sorry for any frustration this has caused. We’ve been keeping our ear to the ground, trying to make sure everyone affected by this knows exactly what’s happening and when they can expect their orders. It's a priority for us to keep you in the loop.
Once your order is in your hands, I’m hopeful you’ll find it was worth the wait. And when that moment comes, I’d be grateful if you’d consider sharing your thoughts on the product with a fresh review. We’re keen to hear how it meets your expectations.
We're right here if you need to talk about your order or anything else. Your satisfaction means the world to us, and we’re dedicated to making your experience better.
All the best, Sarah
