“Worst service by bright eyes I bought this two weeks again and they are faulty the lenses pop out and they won’t do anything to rectify the issue.
Don’t buy from these guys sunglass hut all the way. I’m appalled with the service. First and final time shopping here.”
Dear Joel,
I understand that you've had an issue with your Maui Jim sunglasses. However, I'd like to address the situation in a more respectful and constructive manner. I would also like to advise that our staff do not take kindly to customers who swear and yell at them.
I'm sorry to hear that your sunglasses' lenses were cracked. It can be frustrating when accidents happen, and I empathize with your situation. While I understand your request for a refund, I would like to bring to your attention that the damage appears to have been caused by an external factor, which is beyond the scope of our warranty and return policy which only cover manufacturing faults.
Maui Jim sunglasses are built to be durable and withstand various conditions, but they can still be vulnerable to unexpected mishaps.
We would have been happy to explore alternative solutions, like a repair option. Maui Jim offers a repair service for damaged sunglasses at a reasonable cost. This way, you can continue to enjoy the superior quality and performance of your Maui Jim sunglasses.
I hope you enjoy your new sunglasses that you received in exchange for your damaged Maui's.
“Very comfortable fit, lense is a beautiful colour and limited light from sides, above and below lense comes in. Admittedly I was shocked at the price however feel they are worth it.”
