“I ordered this piece because I had ordered a flap cap back that wouldn’t unzip because there were teeth missing. I figured it was all modular anyway, so why not just buy another replacement. I had left a 4 star review on flap cap back purchase because of the difficulty in removing it. But it wasn’t fair because it was just normal wear and tear. Ross Bishop emailed me directly and left a phone number. He wanted to do everything in his power to make sure I was taken care of, and even offered me a discount on this replacement. He cares about his customers and while I’ve always loved the Brightline Bags, he made me feel like I was chatting with an old friend. I will continue buying Brightline Bags for the rest of my career!”
