Hi Jillian,
Thank you for reaching us and we appreciate your time for placing an order with us.
We are sorry to hear that you have not received your order yet.
We have looked into your order and our records show your order was dispatched on Sept 10th from our fulfilment centre. Currently, based on your tracking details, your parcel is now processing at Alexandria depot since 12th Sept.
On behalf of Australia Post, please accept our apologies for the inconvenience that has caused you.
There may have been a delay by Australia Post in updating the tracking information after we lodged this shipment on the 10th. Given the current conditions related to the situation, Australia Post is endeavouring to deliver as fast as possible but might experience slight delays due to temporary staff reductions at processing facilities. Some items may go interstate for sorting to help ease delays caused by recent restrictions.
We provide full tracking with every order so please be mindful with delivery times and feel free to look up the tracking details on the official Australia Post website. We hope Australia Post will deliver your package within coming days soon and again we do apologise for any inconvenience caused.
Please be mindful someone needs to be home to sign for this package otherwise the postman will take it to your nearest post office for collection after leaving a calling card.
If you have any further concerns we are here to assist in any way we can, please feel free to reach out to us again.
