Hi Nina,
Thanks for your feedback, we're sorry to hear you're disappointed with our product. We work really hard to produce quality products, so this definitely doesn't sound like a regular Brilliant Co. shop. We'd love to try and turn your experience with us around, so if you can please reach out via cs@brilliantco.com.au with your order number we'll look into what's going on.
Kindest, Brilliant Co. Team.
