“I am really having trouble getting the product to dispense. I bought two and neither give me confidence that my kids have adequate sunscreen coverage because I can barely see any product coming out.”
Thank you for writing. Sorry you’re having trouble! Here are some tips to get the powder flowing. First, make sure you are clicking the brush into the “open” position. Next, give it a good shake to get the powder down through brush for the first time. You should be able to see the powder in the bristles of the brush. Here’s a helpful video demonstrating that: https://youtu.be/m6405kxTAgE
If you’re still having trouble, then you may have a faulty brush, and we will replace it with a functioning brush at no charge. Please email us at customerservice@brushonblock.com.
“We have been loving this sunscreen. So much easier to put on all parts of my baby’s body, especially the face. Super portable too. We’ll definitely be purchasing more!”
“I spent a pretty penny on this and would probably love it if it worked.. it will not come out. I’ve watched the video and tried multiple times, as have other people and it’s unusable.”
Sorry to hear this Taylor! Sounds like something's wrong with your brush. We will contact you to troubleshoot what's going on, and if the brush is defective we will either replace it or refund you.
Hi Rebecca, sorry to hear! And thank you for the feedback. We will contact you to troubleshoot what's going on, and if the brush is defective we'll replace or refund it.
