Thank you for your feedback John. Customer satisfaction is paramount, and we are pleased that you are happy with your patio heater and the service we provided.
“Spend your money elsewhere. when buying the 13kW Stainless Steel Gas Patio Flame Tower I had multiple issues with this product. First of all the parts were the wrong size. Then the gas burner was defective. each time had to be referred to the Manufacturer . I've had the product a month and can finally use it. When spending over 300 euro on a gas heater I would expect it to be perfect first time.
Not to mention its a tedious job to but it together. (removing all the plastic from the parts was very time consuming)”
Thank you for your feedback Martin, it is very important to us. We are sorry to hear that you had several issues with your Patio Heater, Unfortunately, as we do not keep spare parts, they had to come directly from the manufacturer. The protective plastic that covers the heater is for protection against marks and scratches. We are happy to hear that your issues have now been resolved and you are able to use your Patio Heater. We apologise for the inconvenience this has caused you.
Thank you for your feedback Frank. Customer satisfaction is paramount, and we are pleased that you are happy with your patio heater and the service we provided.
“Lovely tall heater. Takes about an hour or two to assemble as assembly is finicky enough. Remove the blue protective film before starting. Takes a few minutes for the heat to build up but heater is striking and attractive once lit.”
Thank you for your feedback Ronan. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear you have had issues with the product you purchased, one of our Customer Service Team will contact you shortly to discuss it further. Apologies for any inconvenience caused.
“Fabulous looking. There'a nice light from it and as I reside in the upper part of Tramore Co. Waterford it can be a little breezy but I can still get some pleasurable heat from it.11/10”
We are grateful for your 5-star review, John. Thank you for sharing it with the community and us. We are pleased to hear that you are happy with your new patio flame tower and hope to see you again soon!
