Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Orla. It is very important for us to ensure our customers are provided with the highest quality of service and products. I can see one of our Customer Service Team was in contact with you and you informed them the issue had been resolved, apologies again for any inconvenience caused.
Thank you for your feedback Eamon, it is very important to us. We are sorry to hear that you are having issues with your Patio heater. We can't see anywhere on our records where this has been brought to our attention other than this review to allow us to rectify this for your sooner. A member of our Customer Service Team will be in contact with you to have this resolved. We apologise for any inconvenience this has caused you.
Thank you for your feedback Padraic. It is very important for us to ensure our customers are provided with the highest quality of service and products.
“I bought 2 patio heaters in January 2022. I initially had problems getting it to work after assembling the heaters. I reached out to customer service and they provided me with the below instuctions to follow and it worked. Thank you.
1. Connect the regulator to the bottle and turn to the on position
2. Press and hold down the control knob at the 9 o'clock positions for 1min – 1 and a half minutes WITHOUT pressing the ignition to purge the air out
3. Walk away from the heater for a minute to let any gas build-up disperse
4. Follow the initial instructions again, and the heater should light.
If this doesn’t work, please follow the instructions again.”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your Patio Heater and the service we provided.
