“I ordered chocolate from Dublin to Dallas, Texas in the heat of summer. It was not shipped with frozen packets and all of the 8 bars of Guinnes Daek Chocolate, the best chocolate I fave found in the world, was melted.
Though I immediately put the bats in the freezer and they tetsined their wonderful flavor, it was a mess getting the frozen pieces separated.
I would have paid whatever was necessary to have the bars shipped with coolant.”
Dear Richard,Thank you so much for taking the time to share your feedback on the Guinness Dark Chocolate Bar. We truly appreciate your honesty and your kind words about the quality of our chocolate.
We sincerely apologize for the inconvenience you experienced with your recent order. Shipping chocolate during the summer can be challenging, and we understand how disheartening it must have been for all eight bars to arrive melted. We are sorry for any frustration this may have caused you.
Once again, we extend our deepest apologies for the inconvenience caused. Please feel free to reach out to us with any further information or suggestions. We look forward to your response and the opportunity to serve you better in the future.
Thank you so much, Angela, for your 5-star rating of the Guinness Dark Chocolate Bar 90G - I'm so pleased to hear that the product was delicious and came quickly! It's wonderful that your husband could bring some home after his stay in Ireland; I'm also glad that it was able to supply your need for more!
Thank you for your kind words and your 5 star rating, Laura! We are so glad you enjoyed our Guinness Dark Chocolate Bar 90G, and that it brought back some happy memories of your time in Ireland. We appreciate you taking the time to share your positive experience with us, and we will certainly strive to keep up the great work. Thank you!
