“The case is beautiful, but unfortunately, the seam is splitting (coming off), leaving the phone unprotected in case of a drop. Expensive for such low quality. I’ve been buying case-mate matters for years, and this is the first time a case is coming apart.”
Hi Sylvia,
We're sorry to hear you've experienced an issue with our case. Wear and tear can happen over time! The best thing about our cases is actually the lifetime warranty! Did you know you could get a new replacement case shipped right to your door? It can be as easy as submitting a claim through our portal or with our agents one-on-one! For any assistance with a warranty claim, please reach out to our Customer Service team by chat.
