“I love it!!! It’s perfect for use at Disney and Universal Studios. I’m very happy with the purchase and highly recommend it!! The tortoise shell is beautiful!!”
“It is very pretty and stylish. It is convenient but I have had it for one week and it fell off my shoulder. One of the links broke and it cannot be fixed. It was a total waste of my money.”
Hello,
Thank you for sharing this experience. We're so sorry to hear something has happened! This does not seem normal. This product is under a 1 year warranty though, and this would be covered for replacement! You may start a claim online through our Warranty page or get assistance from the Customer Service team by chat.
Kind Regards,
Case-Mate Team
