“I love anything iridescent so this purchase was almost fail proof. I don’t actually use it for pool use, more like a carrying case. It’s beautiful and handy. Sometimes the film sticks to the screen and I can’t type anything. But when I get sick of that I just take it. I can put my iPhone in with or without a case with a ring socket in it! Very good gadget.”
“While the pouch works for keeping your phone dry and my pictures came out great, you cannot swipe up to close an app. Also, I had to take my casemate case off to even remotely touch the screen properly. The screen needs to be slightly bigger to use phone properly.”
Hi April,
Thank you for much for sharing this feedback with us. Other customers seem to have a similar note regarding touchscreen window size for larger phones, and we've shared this with our Product team! If you need any assistance or have any questions about this product, please reach out to our Customer Service team by chat.
Kind Regards,
Case-Mate Team
“Does the job at water protection. However, I have an IPhone 13 Pro max. My camera is not in view for front or back so i have to shift the phone if i want to use it. This also means that i cannot use Face ID to open my phone. It’s also just small enough that it is difficult to swipe out of apps without shifting ny phone again.”
“When phone is in pouch it’s hard to use your phone the rouch screen don’t work that good. And it’s a tight squeeze when your trying to put your phone in pouch.”
Hello,
Thank you for sharing your feedback! We will share these concerns with our product team right away. We can certainly understand how this may be frustrating, but we may be able to help troubleshoot this issue. Please reach out to our Customer Service team by chat for assistance!
Kind Regards,
Case-Mate Team
“CaseMate, I hope you’re actually reading these reviews. While the 14ProMax fits in the case, you CANNOT utilize it while it’s inside. They need to make another one with a “window” slightly bigger. This case covers some of the screen if you have a ProMax. This will work for the smaller iPhones. Will be buying the Aqua Case instead because it’s similar and bigger “window”.”
Hello,
Thank you for sharing your feedback. This is extremely valuable to us, and we will share these concerns with our product team right away. We can certainly understand how these concerns may be frustrating! We'd love another chance to help out. Please reach out to our Customer Service team by chat for assistance!
Kind Regards,
Case-Mate Team
“Did NOT like it, the phone barely fits in the pouch and then it doesn’t work once inside of it. I cannot turn on the camera , let alone take a photo!”
Hello,
Thank you for your feedback. This is always extremely valuable to us, and we will share your concerns with our product team right away! We can understand how this could be frustrating though, so we'd like to help. Please reach out to our Customer Service team by chat for some assistance.
Kind Regards,
Case-Mate Team
“The pouch is super cute and definitely saves my phone while taking pictures as we are paddle boarding. The problem I have with it, is the “window” for the phone screen is just a bit too small. I have an iPhone pro max and it’s impossible to swipe up from the bottom edge to get to my home screen, even if I push it further down into the pouch, it doesn’t quite reach and then blocks the front camera for face recognition (this is without any type of case and/or accessory such as pop socket, ring, etc. just my naked phone). I find I have to continuously take it out just to get to my Home Screen- which then introduces water and sand into the pouch. It would be nice to just be able to leave it in the pouch the entire day we are out on the water.”
