Hi Sherri,
Thank you for letting us know about this issue. This certainly does not sound normal. There are a few reasons why the ring may not attach to a case very well! For further assistance and troubleshooting, please reach out to our Customer Service team by chat. We'd be happy to get to the bottom of this problem!
Kind Regards,
Case-Mate Team
Hello,
We're sorry to hear you've experienced an issue with your Ring Stand! This may have occurred due to several reasons including your case's compatibility with MagSafe. To help troubleshoot or assist with this item, please reach out to our Customer Service team by chat.
Kind Regards,
Case-Mate Team
“Mother of Pearl ring stand has a strong magnetic connection, but easily pops on and off as needed. Subtle beauty with the mother of pearl design. I am able to get more of a grip when taking photos”
