Hi Kelly!
Thank you for sharing this issue with us. Sometimes things can happen during delivery. Please reach out to our excellent Customer Service team, and we can assist with this order right away!
Kind Regards,
Case-Mate Team
“I’m absolutely loving it! I bought my first CASE-MATE case from AT&T when I got my iPhone 15 Pro Max, and the design is stunning. I’ve always been a Speck and OtterBox fan, but I’m so glad I decided to try this one. It’s not bulky at all, offers perfect protection for my iPhone, and looks gorgeous!”
“Poor quality, not worth the price at all. The case scratches extremely easily, I’ve only had it for 1 week and it looks old and scratched up already. Also, the color is a lot more purple/pink than advertised. Overall not satisfied and already ordered a different case for myself. Waste of $40 bucks”