Hello,
Thank you for your feedback. We're sorry to hear you experienced any issues attaching your MagSafe Ring Stand. Please ensure the case you are using is made to work with MagSafe. An easy way to know if your case is compatible with MagSafe is if you can see the magnet ring on the outside or inside of your case. If you need any assistance to troubleshoot this issue, feel free to reach out to Customer Service by chat.
Kind Regards,
Case-Mate Team
“Magnets are very strong. Stand is functional but in no means perfect. Very pretty though. Matches the case. I like it. Very expensive for what it is though”
“Love the way it looks and seems very well made however I was carrying my brand new iPhone 15 Pro Max by the ring and it disconnected from the case and fell cracking the screen protector.”
Hello,
Thank you so much for your feedback. We're so sorry to hear about your experience. Please reach out to our Customer Service team by chat for some assistance with this order. There may be some troubleshooting assistance we can provide. If the screen protector was purchased from us, we can also help with a replacement!
Kind Regards,
Case-Mate Team
“So gorgeous! I love the sparkle, the magnet holds onto the case very well but is also really easy to get off when you need to. Would highly recommend!”
