“I bought received this in late January 2025 and I loved my phone charm until for no apparent reason at all it just fell apart while I was on my phone.”
Hi Shondella!
Thank you for sharing what happened! We're so sorry to hear this. This doesn't seem normal for wear and tear. This item is under a 1-year warranty, so we'd be glad to help with a replacement for you right away. Please reach out to our Customer Service team for assistance!
Kinda Regards,
Case-Mate Team
“Love my case mates crystal pearl gold charm. Very helpful, makes finding my phone easier, always know where my phone is. However, this is the third one I have purchased recently, the tend to beak very easily.”
“This is a great phone charm! It is the perfect size and looks classy and elegant. Very easy to attach to the phone with no worries that it will break. I love it!”
