Hi Rebecca!
Thank you for letting us know this has happened. Damage likely occurred in transit, and we're so sorry to hear this! Please reach out to our Customer Service team for speedy assistance to resolve this for you right away. We're more than happy to assist!
Kind Regards,
Case-Mate Team
“Love the shiny iridescence and the way it reflects from the sun. I’m at the beach with this bag now and when I leave the beach for the day, I hose the entire thing down to remove all the sand and it is still perfect. Great size and easy to clean. Love it”