“The fabric of the jacket is excellent, and the design is very nice! However, the workmanship is not refined enough. I only wore it for less than 5 days, and the seam connecting the back left side of the jacket to the sleeve has a large area of unraveled threads, so it feels like high-end fabric with low-end workmanship!”
Thank you for sharing your feedback. We're thrilled to hear you appreciate the fabric and design of the jacket, but we're truly sorry to learn about the issue with the workmanship. This is not the standard of quality we strive for, and we deeply regret the inconvenience this has caused.
Please rest assured that we take this matter seriously. We'd love the opportunity to make it right for you by either repairing or replacing the item. Our customer care team is ready to assist—I will reach out to you directly so we can resolve this as quickly as possible.
We value your input as it helps us improve, and we’ll share your feedback with our production team to ensure issues like this are addressed moving forward. Thank you again for bringing this to our attention.
Best regards,
The Chef Works team.
