“I gave them as a holiday gift to my relatives. I asked for their feedback as this was the first time I had ordered from you. Their comments were that there was too much binding and the only obvious crab meat was on the very top of the crab cake. They said all the cost was shipping and packaging not on the product. This was not what I was expecting!”
Thank you for sharing your relatives’ feedback and for choosing us for your holiday gift. We’re very sorry to hear that the crab cakes did not meet your expectations, especially regarding the texture and crab meat distribution. We take these comments seriously and have shared them with our product team to help improve the quality. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
“Absolutely so delicious!! I have been enjoying a memory of my favorite Maryland thing come to real life again!! Thank you so much!! I love your Crab Cakes!!”
“Very full of dense breading. Just a few crab lumps on top of the cakes. We couldn’t even finish them because the texture was so gross (think wet bread - but fishy wet bread). I baked them per directions. Quality is way down since we originally started ordering these cakes many many years ago.”
We’re sorry to hear the crab cakes this year did not meet expectations, especially compared to your previous experience. Your feedback has been shared with our product team for review. Thank you for your review.
“I may live in Arizona, but I am from Maryland. These crab cakes are truly delicious just like one would expect from "back east" I do NOT bake them....I cook them on top of the stove srinkled with Old Bay seasoning on the top of each crab cake. They really are very large and very tasty.”
“thought crab cakes needed more spice (Old Bay). Tasted a little bland to me. Impressed wiyh size but only backfin was laid on top. Rest of cake not even lump.”
Albert, we’re truly sorry this missed the mark. We understand your disappointment and appreciate the candid feedback. Your comments have been shared with our product team so we can review and improve. Thank you for taking the time to share your experience.
