“I have a number of questions about how to use the game. For example, how do you change which color you want to play? It seems like there's a button when you use the app, but what about when you don't?
I have had games where I wanted to take back moves and the game froze.
How do you get answers to these questions and others??”
“Absolutely enjoy using ChessUP! I always wanted to learn to be a better player, and this product really does the trick! I can't say anything bad about it. The main thing is I am very happy making the purchase.”
“Thought this was finally the board that I was going to be able to play on Chess.com with. I was so excited. Only to receive the board and be told that chess.com integration is "on the road map for 2024." Instant return.”
“Was charged for chess board 100 days ago and still don’t have the item. They claimed they sent it to me but tracking has the item going to a different state. Avoid doing buisness with them. I am still waiting on my money back.”
Hi Jason! We are so sorry for the misunderstanding as ChessUp was a pre-order for thousands of people. Our customer service representative constantly tried to communicate with you and we never received a response after countless emails.
We unfortunately had to reroute your ChessUp back to our fulfilment center because of the chargeback you issued. Please call us at 913.358.6777 and we will happily help you resolve this.
“I'm unable to finish a considerable amount of games due to board malfunctions. Otherwise the idea of the product and the quality of the experience(when it does work) is really great.”
