“We did a great pottery class with Rosalyn! The class was relaxed and really enjoyable but she gave great tips and took us through various techniques. We also ordered some pizza and prosecco which was a nice added touch.”
“I arrived 18 minutes late to the Hand Building Pottery Class and was told I couldn’t enter because it would “disturb the class.” While I understand there’s a policy that prohibits entry if you’re more than 10 minutes late, I was very disappointed that there was no option to reschedule or make alternate arrangements. Instead, my class was outright canceled without any flexibility or understanding. This left a sour experience, especially considering I had been looking forward to it. A little empathy or a solution-based approach would have gone a long way.”
