Earl Grey Black Tea Reviews

4.1 Rating 44 Reviews

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Phone:

8008325323

Email:

JWendt@coffeebean.com

Location:

550 S Hope St,
Los Angeles
California
90071

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“I haven't had a cup of early grey tea from coffee bean and tea leaf for five years. It was heavenly.”

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Posted 2 years ago

“I have been a long time customer and frequently order from CBTL. I love their Earl Grey, English Breakfast and others. However, the Earl Grey I just received is definitely not their Earl Grey. My husband and I both knew the difference right away. And we both hated it! I spent 30 minutes yesterday trying to find a customer service phone number to no avail to have this rectified. I am so frustrated and disappointed. Also, because the tea bags don’t have a specific name on the label, I have no way of knowing what the tea actually is.”

3 Helpful Report

Posted 2 years ago

Thank you for your review. We recently switched to an all-natural bergamot flavoring. It is disappointing to hear the new blend is unasatisfactory but we appreciate your candid feedback so that we can improve for the future. Our team will reach out to you directly via email to assist.

Posted 2 years ago

“Came quickly, well done”

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Posted 2 years ago

“You never have the TEA! NEVER! and then when you ship you use a BAD shipping Company that doesn't deliver EVEN IF YOU PAY FOR 2 DAY AIR! WHY do you use them! UPS is NOT having any Delivery Troubles... WHY DOES FED EX!!!! I WANT MY $19.95 BACK! AND YOU'RE CRAZY AS I DON'T HAVE A 6 MONTH GIFT SUBSCRIPTION ... YOU ARE CRAZY!”

Helpful Report

Posted 2 years ago

Sorry for the frustrations. Our team will look into this and contact you directly.

Posted 2 years ago

“Coffee bean and tea leaf ‘s Earl Grey black tea is my family and friends’ favorite for years. But this purchase, the Earl grey black tea tasted like vanilla black tea. I have contacted the customer service for more than 10 days. I have not heard anything from them yet.”

2 Helpful Report

Posted 2 years ago

Oh no! We’re so sorry for the delay. We strive to provide the best service possible and will relay this to our guest relations team as we are always trying to improve. It looks like we have addressed the issue and trust you’re all set.

Posted 2 years ago

Author didn't leave any comments.

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Posted 3 years ago

“We have been buying this tea for a long time. The most recent purchase has a completely different smell and taste. We are so sad. :(”

2 Helpful Report

Posted 3 years ago

Thank you for your review. Our Team has reached out to you via email to learn more about this issue and offer assistance.

Posted 3 years ago

“Taste has changed. Absolutely horrible. Does NOT taste anything close to the old Earl Grey tea I used to buy from you. Moreover extremely disappointed with the customer service, sine there is no one to talk to and Noone called me back after I left a message online requesting a call back.”

2 Helpful Report

Posted 3 years ago

Oh no! We’re so sorry for the delay. We strive to provide the best service possible and will relay this to our guest relations team as we are always trying to improve. Our Team will reach out via email asap. The flavor of naturally grown products such as tea can vary from one harvest to the next due to changes in soil, climate, and growing conditions. We strive to achieve the same great flavor each harvest and it is disheartening to hear we fell short.

Posted 3 years ago