“The ring around the igniter wasn't centered and one of the spot welds didn't penetrate the ring side. Additionally, the edges of all the air holes were sharp and some had protruding sharp points. Suggest that the edges of the holes be chamfered to eliminate heat risers and fracturing that will follow.”
“Well in the past I have bought two other burn pots, both worked perfectly, recieved this new pot, installed it and after 20 min the pellets over filled it with out lighting, took it out put old pot back in and it lit in less than 5 min, tried the new pot again with the same results still not lighting, can light it manually and it works fine. I have called several times and can't seem to get ahold of anyone, so I just put the pot behind the stove, and when my old one fails I will just repair it again. For the last 5 years service has been easy and great until this time.”
“The pot should be made a little bigger. There is a significant gap between the burn pot and the bricks where as the original pot sat almost right against the bricks.”
“Honestly, my original burn pot is cracked but still holds it's integrity so I haven't installed the new one...in the wings. But I will tell you that this company backs up their product and has real time advice when you need it. I had an electronic piece that failed last season and the tech talked me through removing the part, bypassing the part to keep the stove working and had the new part to me in two days! They are awesome!!”
“this burn pot is great. I have this stove for a year and it has far out done my wildest dreams
I have nothing but great things to say about this stove and the service I get from ComfortBilt”
