“I have a HP21. I have had to replace the igniter, sensors, and 3 other components. So I'm not very happy about the quality of the product, but with that being said I'm very happy with the service I received from the service department. The last wiring harness I replaced seems to have fixed the problem. It's actually run for the last month with out issue, But I'm fortunate this only heats a 224 sq. feet four season porch. If this had been a primary heat source I would have been very disappointed with the HP21.”
“Don't have a problem with igniter but am very disappointed in the performance of the stove itself, have had nothing but trouble since we bought it two years ago. Clean it every 3 days, it Constantly shuts down and it always has pellets in it . I wish I'd never spent that kind of money on it. I should of bought another propane stove instead.”
“Excellent customer service. Whenever we need someone, they are always available and so nice. We absolutely love our stove and we are so glad we chose ComfortBuilt.”
