Hi there,
Thanks for letting us know about this situation! It sounds like there might be a defect with your earrings, and we'd love to help you find a solution. If you'd like help, please contact our customer service team via email at hello@cordsclub.com, or through the chat feature on our website, cordsclub.com.
Best wishes,
Elizabeth with Cords Club
“These are so cute! I’m a silver girlie so I love that they offer both gold and silver. These are one of the few earrings that don’t bother my ears, I have really sensitive skin and everything from CC is wonderful!”
