“The stud is SUPER cute, I love that they have the birthstone options. I ordered two to make a pair. It did take me about 30 minutes to get both of them in AND I had additional help from my brother who also struggled to get it in.
I am writing this review because I received the pair exactly a month ago today, and noticed that the gem of one of my studs is missing :( unfortunately, I don't know where it was lost and not able to repair it. I was a bit disappointed as I thought it would be a very durable earring, but I suppose I was wrong.”
Hi Jolene,
Thanks so much for taking the time to leave a review! Flat Backs can definitely come with a bit of a learning curve, but changing them out becomes second nature with a little bit of practice. <3
I'm so sorry though to hear about the lost gem in your earring! This sounds like something that would be covered by our 365 Day manufacturing warranty.
Have you contacted our customer service team yet? We're available by chat through our website, or by email at hello@cordsclub.com. We'd love to help!
“I love how small and dainty these are! However what I don’t love is that they seem oddly sharp and get snagged on things easily, especially pillowcases and hats”
Hey Rachel,
Thanks for taking the time to share your experience with your Peridot Birthstone Flat Back. I'm so sorry to hear that the stud isn't working quite how you'd hoped. Sharp and snagging are definitely not ideal, and I wonder if you might have a stud with a defect? We'd love to look into this further with you and find a good solution!
If you'd like help, please contact our customer service team via the chat feature on our website, or by email at hello@cordsclub.com. <3
Best wishes,
Elizabeth with Cords Club
