“I was so excited to wear these and after the 90 min it took me apply (it doesn’t work if you have long nails), I got it in. They were secure for 4 days even when I washed my hair, then it was just gone. The back fell out and totally gone.
A total waste of money. I thought I would feel it loosen the way it’s described on the website but it fell out with no warning.”
Hey Morgan!
I'm so sorry it took you so long to get your earrings in, long nails do make it a little tricky! Sometimes tweezers can help hold the front pin. That's definitely frustrating either way, especially now that they're lost.
Push-pin Flat Backs work pretty differently than threaded flat backs and stay secure through an adjustable tension bond. We'd love to help you troubleshoot the situation and guide you through the adjustment process! <3 We also include this information and more when you scan the QR code that is included in your order.
Please email our team at hello@cordsclub.com or through the little chat icon in the bottom corner of our website if you'd like help! :)
Contessa with Cords Club
“I’ve only had this earring in for a few weeks and it felt loose today. I went to adjust it and the bar snapped off the detail piece and is now stuck in the earring back. Super disappointed how easily these broke.”
Hi Samantha,
I'm so sorry to hear about this problem with your Dagger 2.0 Flat Back! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at cordsclub.com, or you can send us an email via hello@cordsclub.com. <3
We can't wait to hear from you!
Contessa with Cords Club
