“LOVED this earring choice, it is the cutest thing. However, upon opening the earring to put on, I could not separate the earring from the back. It was stuck together and it broke in half before I even had the chance to wear it. I reached out to customer service and they graciously sent a replacement. However, upon receiving the replacement the exact same thing happened. I thinking the design is just hard to make because they are too fragile. This would be an awesome earring it was an 16g. So just beware of how delicate they are!”
Hi Christina,
We are sorry to hear about the issues you’ve experienced with both your original and replacement earrings.
We completely understand your frustration.
We appreciate your suggestion—we're always looking for ways to improve our pieces. If you have feedback on how we can improve our products, we'd love to hear from you! Please reach out to our Customer Service hello@cordsclub.com or chat via the little icon at the bottom of our website.
Thank you again for your patience!
- Nicolle with Cords Club
“I love the length of this dagger flat back. Only "complaint" is that the backing is too long but I will be purchasing the shorter backing. Otherwise its cute and the color is vibrant.”
“This dagger is so cute! It does rotate quite a bit but it’s easy to feel how it’s supposed to sit! I have this in my second lobe piercing above my gauges and it fits just right!
I have been swimming and it still looks perfect!”
“This earring turns round and round alot throughout the day and overnight. It ended up taking its shape to literally and I frequently find the side of my ear getting stabbed.”
Hi Blair,
Thanks for sharing your experience with the Dagger 2.0 Flat Back! I'm so sorry to hear that it's been stabbing you-- you're definitely right, that's taking things a bit too literally! It might be that the earring's tension bond needs to be tightened a bit so it doesn't spin, but we'd love to connect with you and find the best solution.
Please reach out to our customer service team via the chat feature on our website, or by email at hello@cordsclub.com. We're excited to hear from you!
Best wishes,
Elizabeth with Cords Club
