Hi!
I'm sorry to hear that your flat back broke. It sound like there was a manufacturing defect! The quality of our work is extremely important to us, and I'd love to help you get this taken care of. Please email our support team at hello@cordsclub.com to start the process! They will ask for a picture of the broken stud, so it helps if you have that ready 🤗
-Kellie with Cords Club
Hi Beymar,
Thanks for the review! We love our Ghost Flat Backs and hope you're enjoying yours, too! If you've found an issue with your earring, or have any questions or concerns, please reach out to hello@cordsclub.com for help. We'd love to hear from you, and look forward to learning from your experience!
Best wishes,
Elizabeth with Cords Club
Hi Rachel,
So glad to hear that you're enjoying your Ghost Flat back! Thanks for taking the time to let us know. :) Please reach out if you have any questions or concerns, now or in the future. We'd love to help!
Best wishes,
Elizabeth with Cords Club
“Super cute ghosts I love them but the bar is way to short for the thickness of my ears so I can’t wear them in the spot I wanted. Possibly add longer bar options for thicker eared people.”
Hi Maia,
Thanks so much for the feedback! The ghosts are pretty dang cute, I have to agree! I completely understand why it would be frustrating to discover that your new earrings don't fit the way that you'd expected. I'm sorry that didn't work out for you like you'd hoped!
We do specify that each of our flat backs come with a is 6mm (~1/4") long post (we work to include all of the possible details about our pieces so that you'll have all the info you might need to make an informed choice as you shop). We also have 8mm posts available, if you'd like to check them out! Each piercing is so different, and those extra 2mm might be the perfect length for your piercing. In the near future, we plan to offer an even wider range of post lengths, so keep an eye out for that announcement!
Please reach out to us at hello@cordsclub.com to continue this conversation. I'd love to help you find the right solution so that you can enjoy your cute Ghost flat backs!
Best wishes,
Elizabeth with Cords Club
Hi Xandan,
I hope you're having a lovely day so far! Thanks for letting us know about your experience-- I'm sorry it wasn't what you'd hoped! We sell our flat backs individually to accommodate the different needs of our Cords Club customers, and do our very best to communicate this information in our product listings.
For example, this flat back is titled "Ghost Flat Back Stud," singular. We also explain that the listing is for a "single stud" in the product description, and only include one ghost stud in a each picture associated with the listing.
I hope these details help you better understand your experience, and again, I'm sorry that your experience hasn't been what you'd hoped! Please feel free to reach out to our customer service team via hello@cordsclub.com for more assistance, if you'd like!
Best wishes,
Elizabeth with Cords Club
