“This piece of jewelry is great quality and looks great in my helix piercing. I loved the packaging it came in too. I definitely recommend buying from this company ❤️”
“It’s so cute and comfortable in my little ear. I had ended up ordering one and it broke as soon as I went to put it in my ear I noticed it was broken, but I got an instant reply from cords club and a replacement within 3 days! Great customer service and good quality. Looks so cool in my conch and have gotten lots of compliments”
“I lost the backing within the first week. It just fell out when I was laying in bed and I can't find it now. I thought these were supposed to be earrings that you can sleep in. Super cute and affordable but not the best quality”
Hi Alison,
Thank you for taking the time to leave a review. I'm so sorry to hear about the lost flat back! That's so frustrating.
As you know from experience, flat back studs do work very differently than traditional butterfly back earrings as the earring pin (the part with the bar on it) and the back hold together through a friction bond. This bond is created by a slight bend in the earring pin and is designed to be adjustable. So, if one of your flat backs was coming out too easily (they should require intentional effort to remove), then it's most likely that this just needed to be adjusted.
All of this information (and more) is included via QR code linked videos with every flat back order as we want you to have all of the tools you'll need to fully enjoy your new flat backs.
Please reach out to our customer service team for any further help: hello@cordsclub.com or chat them on our site!
-Kellie from Cords Club