Hey Shawna!
Thanks for taking the time to leave a review! I'm sorry to hear you've had to replace this earring twice. That's definitely frustrating, but we can help! Push-pin Flat Backs work pretty differently than other earrings and stay secure through an adjustable tension bond. We're you able to adjust the front pin upon receiving your earrings?
We'd love to help you troubleshoot the situation and guide you through the adjustment process! <3
We also include this information and more when you scan the QR code that is included in your order.
Please email our team at hello@cordsclub.com or through the little chat icon in the bottom corner our website if you'd like help! :)
Contessa with CordsClub
“These flat backs are not as comfy as advertised. Maybe if somebody has stretched out piercing holes the stick would be easier to insert. My ear lobes are somewhat thick so it was also difficult to get the front attached to the back.”
Hi Crissy!
Thanks for sharing your experience with our Pumpkin flat back Stud. I'm sorry to hear that it didn't work out for you like you'd hoped and that it isn't as comfortable as you had assumed it would be-- that's always disappointing!
While we do our best to convey the look and size of our items in the description and in photos, we are always striving to make improvements! We also sell different length backs to accommodate for everyones ears being different sizes. If you have feedback on how we can better convey the size and any other details, we'd love to hear from you!
Contact our customer service team via the chat feature on our website, or by email via hello@cordsclub.com. We'll look forward to hearing from you soon 🧡
Best wishes,
Aspen with Cords Club
“Absolutely love these as well as the ghosts!
1. So cute!
2. Very comfy and I don’t get stabbed while I sleep like I did with other earrings.
Would highly recommend!”
