Hi Brittany! Thanks for the review of our Solitaire Flat Back Studs! I'm sorry to hear that one of your new studs doesn't feel as secure as the others. That's always a bummer! It sounds like it actually just needs to be adjusted. Have you given that a try yet? I'd love to help! Send us an email at hello@cordsclub.com and I can walk you through the process (it's really simple!). Thank you!
~Elizabeth with Cords Club
“The materials aren't very durable. One of the gems popped out within two days. They're very expensive for what you get. I bought a pack of 12 of of Amazon for less than $20 and they're holding up just fine. Don't waste the money...”
Hi Holly,
Thanks for sharing about your experience. I'm so sorry to hear about the problem with one of the gems in your Solitaire Flat Back! That's so disappointing! The quality of our work is one of our very highest priorities, and I apologize that we fell short here. It sounds like you must have received a defective earring. We'd love to send you a replacement. Could you email us at hello@cordsclub.com to continue this conversation? We'd be grateful for the chance to make this right! Thank you!
Best wishes,
Elizabeth with Cords Club
