Hi Haleahy,
We are so sorry to hear about the issue with your earring! We take the quality of our pieces very seriously and we certainly understand how frustrating this must be.
We offer a 365-day warranty for any manufacturing defects like this one and we’d love to help resolve this for you!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat icon on our website https://cordsclub.com/ or by emailing hello@cordsclub.com.
We look forward to hearing from you!
- Nicolle Cords Club
