“This bow stud is absolutely adorable! However, the back of the stud broke off the first time I tried to put it on. I own a lot of Cords Club jewerly and this is my first dissapointment, so hoping it was just a fluke.”
Hey Erica!
I'm so sorry to hear about this problem with your Sweetheart Bow Flat Back! The quality of our pieces is one of our top priorities and this is absolutely not the experience we hope to create for you. We have a 365 day warranty for all manufacturing defects like this one, and we'd love to help!
Have you had a chance to reach out to our customer service team yet? You can contact us via the chat feature at https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3
We can't wait to hear from you!
Contessa with Cords Club
“Super cute. Reminds me of Sailor Moon. I haven't had any issues with them. My ears are really sensitive, but I'm able to wear these for multiple days and sleep in them without any problems.”
