“I adore this piece in my conch! As other reviews mention it is a large stud so its definitely anatomy dependant. The ends of the leafs are slightly pokey but I haven't had any issues!”
Hi Daniela!
Thanks for letting us know about your experience with your Frozen Leaf flat back stud. I'm sorry to hear that it didn't work out for you like you'd hoped! That's always disappointing!
If you have feedback on how we can better convey any details or if you would like to see about making an exchange, we'd love to hear from you! Contact our customer service team via the chat icon at the bottom corner of our website or email hello@cordsclub.com. We look forward to hearing from you soon 🧡
-Kellie with Cords Club
“I haven’t worn this yet, because I’ve been so obsessed with the stiletto flat back. But, It’s super cute and much bigger than I expected, which is good!”
“I was so excited to get this piece. She was exactly what I was looking for with the flat back also. As soon as it came in the mail I had to put her in. The back went in fine but when I put the leaf in the front the post immediately broke. I was so disappointed.”
Hi Laura,
Thanks for taking the time to let us know about your experience with your flat back stud. That's so disappointing! Have you had a chance to reach out to our customer service team yet? We'd absolutely love to help!
You can contact us via the little chat icon at the bottom of https://cordsclub.com/, or you can send us an email via hello@cordsclub.com. <3 We can't wait to hear from you!
-Kellie with Cords Club
Hi Sharne,
Thank you for bringing this to our attention! We are sorry to hear that the head of your earring snapped off!
This certainly isn’t the quality we strive for. We offer a 365-day warranty for any manufacturing defects and would love to help resolve this for you.
Please reach out to our Customer Service at hello@cordsclub.com or chat via the little icon at the bottom of our website at https://cordsclub.com/ and we’ll make sure to get this sorted.
- Nicolle with Cords Club
